Returns and Terms & Conditions
By buying on this website you automatically accept the conditions below. We therefore recommend that you read through the terms carefully before you act.
PURCHASE OF GOODS
Once you have selected the items you want and placed them, please ﬁll out your personal information such as name, address and payment information. Once this is done, you will receive a conﬁrmation e-mail including a unique order number. Please note that this is not the ﬁnal order conﬁrmation. You receive your ﬁnal order conﬁrmation and receipt once the payment is approved and the product is registered in our warehouse.
If you have further questions regarding online shopping at Birger Christensen, please contact +45 3311 5555 Monday to Thursday from 11.00 to 17.30, Friday 11.00 to 18.00 or write to email@example.com.
At Birger Christensen, you can pay by 3d-secured credit cards such as Dankort, VISA / Dankort, EURO / MASTERCARD. The amount will be deducted from your account when the goods are shipped from our warehouse.
All prices at Birger Christensen are stated in DKK including 25% VAT.
There will be charged no additional taxes nor custom duties for articles shipped to countries within the European Union. The following countries are members of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Birger Christensen is not responsible for any possible duties and taxes which may be applied by customs in the country where shipment is made to. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with a SSL (Secure Socket Layer). Neither Birger Christensen nor other unauthorized persons have the opportunity to see the data exchanged during your purchase. At Birger Christensen your personal contact information is a 100% conﬁdential and we guarantee that no one else can get access to it.
Orders are shipped with different carriers depending on shipping country and are insured against theft and accidental damage.
We process and send orders during our main service hours, Monday to Friday from 9.00 AM till 16.00 PM CET (with the exception of Danish public holidays). Orders are ready for dispatch one business day after the receipt of payment – at the latest. During peek season eg. Black Friday, Sale orders can be delayed due to back log for the courier companies.
RETURNS AND EXCHANGES
We hope you love everything you order from us at birger-christensen.com. If for any reason you are not fully pleased with your order, you can return or exchange any article (including sales items) within 14 days of receipt.
Birger Christensen does not cover return and exchange expenses nor do we refund initial shipping costs paid by the customer when placing an order at birger-christensen.com. When sending back from outside Europe pls make sure to enclose the invoice and add the parcel is a return. Birger Christensen does not cover any customs charge on refunds.
As soon as we have received a returned article it will undergo a quality control check according to our Return and Exchange Policy (see below). All approved returns will be credited to the card used for the purchase. Birger Christensen only credits the card used for the purchase in order to limit the use of stolen credit cards. Please note that returns and exchanges which do not meet our Return and Exchange Policy will not be refunded and will be sent back to the customer.
RETURN AND EXCHANGE POLICY
You have 14 days from the date you receive an order to return or exchange it.
Birger Christensen does not accept items that have been worn, altered or washed. All articles must be returned including original Birger Christensen tags and any additional designer packaging attached – including tags, authenticity cards, dust bags, etc. All articles must be returned in their original packaging in the same state in which they were delivered. We recommend that all articles are returned as packages in order to ensure safe arrival and tracking availability. Please note that damaged or soiled articles will not be accepted but be sent back to the customer and/or refund refused.
All shoes must be tried on a carpeted surface and returned in their original packaging. The packaging may not be damaged as this is considered a part of the article.
All beauty articles must be returned unused enclosed in their original packaging, otherwise they will not be accepted.
Lingerie and swimwear
Briefs, swim suits, hosiery, etc. cannot be returned.
Any article which meets the requirements listed above can be exchanged to a different size, colour, etc. All exchanges are subject to availability.
HOW TO RETURN
All returns and exchanges must be shipped to:
Birger Christensen A/S, Webshop Returns
Pilestraede 10 (through the yard)
1112 Copenhagen K
We do not recommend using Post Nord as return as the parcel often will be assigned to a drop off post office and we are not able to collect parcels outside of the warehouse.
The customer is responsible for the shipping of return and exchange articles until their package has been returned to us at the address above. Please keep a receipt as proof of the shipping back to Birger Christensen. Packages that are lost in transit will not be compensated by us.
RETURNS AND EXCHANGES WITHIN DENMARK
Birger Christensen does not cover return and exchange expenses nor do we refund initial shipping costs paid by the customer when placing an order at birger-christensen.com.
As soon as we have processed your return or exchange you will receive an email from us with confirmation of either a refund or an exchange. If you are returning an article (or articles) you can expect to receive a refund within 14 days from we receive the returned parcel.
RETURNS AND EXCHANGES OUTSIDE DENMARK
Birger Christensen does not cover return and exchange expenses internationally nor do we refund initial shipping costs paid by the customer when placing an order at birger-christensen.com.
For international costumers we recommend using FedEx, DHL or UPS to make sure that they are protected and ensured during transit. As soon as we have processed your return or exchange you will receive an email from us with confirmation of either a refund or an exchange. If you are returning an article (or articles) you can expect to receive a refund within 14 days from we receive the returned parcel.
Please note that due to Brexit, it's important you indicate on the package that you are sending to a company, and not a private person, by marking the package: Birger Christensen A/S, Webshop Returns. We’re still getting to grips with the new requirements, so if you do experience any problems, please contact our Customer Service at firstname.lastname@example.org
RETURN POLICY ON ITEMS BOUGHT IN STORE
Purchases in store can within 7 days be exchanged or refunded. Items bought on sale or special offers cannot be returned. Items bought on sale or special offers cannot be returned or exchanged. The articles must not have been worn, altered or washed. All shoes must only be tried on a carpeted surface. All beauty articles must be returned unused enclosed in their original packaging. Lingerie and swimwear e.g. briefs, swim suits, hosiery, etc. cannot be returned. Jewellery is packed in sealed transparent foil bags to be able to return the item the seal must not be broken.
All articles must be returned including original Birger Christensen tags and any additional designer packaging attached including tags, authenticity cards, dust bags, etc. All articles must be returned in their original packaging and in original state. The packaging may not be damaged as this is considered a part of the article. Refunds are given back on credit cards/Visa-Dankort.
Items bought online can be handed in to the store and returns will afterwards be handled by the Webshop. Refunds are given back to the same credit cards/Visa-Dankort used to purchase the online order.
All articles are covered by The Danish Sale of Goods Law, giving customers 24 months to file a complaint on an item. As a customer you can complain about defects or deficiencies that occur within 24 months after purchase. However, if defects, deficiencies or wearing are caused by negligent use, lack of maintenance or by regular wear and tear the right to complaint is rejected.
In case of a complaint or a missing order, please contact us by e-mail at email@example.com.
Birger-christensen.com cannot be held responsible for articles that are sold out at the time of an order. Typos or misprints may occur, and Birger Christensen cannot be held responsible for these.